FAQ

Questions about Shipping, Product and Delivery

Q: Do I need to pay the sales tax?
A: No, there is no sales tax on our site.
Q: What are the accepted payment methods
A: We accept most Credit Cards, Google Pay and Paypal
Q: Do you accept international orders?
A: Currently we are only shipping to Canada and the United States. Any other Countries need to contact Boyds Bears directly for questions.
Q: How long will it take to get my order?
A: It depends on where you are. Items are ship within 24 – 48 hours of received order,
and are shipped through Canada Post. An email will be sent when the item ships.
Q: What shipping carriers do you use?
A: We use Canada Post for shipping. Do to the nature of the buisiness, we do use other shipping services if needed to get your package to you on time.
Q: Can I pay over the phone?
A: Sorry, currently we don’t accept any payment over phone. Please visit our website to pick your favorite items and finish your payment online.
Q: Is my payment on your site secure?
A: All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
Q: What should I do if I am getting an error when I pay with my credit card?
A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment will be canceled within 24 hours. Please check with your credit card company to ensure that your card wasn’t charged twice with the same transaction.
Q: What can I do, if I cannot place an order successfully online?
A: If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change to another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.
Q: Can I return my product?
All sales are final, however if you have concerns about an item you’ve received, please contact us and we’ll be happy to work through the issue to the best of our abilities.
Q: Can I pick up my product?
A: Currently we do not offer local pickup.
Q: Second Thoughts – What if I don’t like the piece I bought when I get it home?
A: Unfortunately, we are unable to offer returns due to the nature of our business.
Any other questions:
If we still haven’t answered your question, you can contact us and we will get back to you as soon as possible. Contact

Shipping Policy

We ship all items items and offer local pickup at check out.

Return Policy

All sales are final. Items are fully photographed for you to visually inspect prior to purchase.

Hours

We are an online store.
open 24 hours

Payments Methods

Our online store offers a number different payments options.